The Customer Service Center in XiangYa Hospital Central South University was founded in October 2010. The Customer Service Center is in charge of non-medical services: pre-hospital health care consultation; developing hospital-patients relationship management; human service planning and supervision of clinical support service. In addition, the Customer Service Center also provides the post hospitalize extensional services, including tracking follow-up, satisfaction feedbacks and evaluation of the Hospital.
  • Vision: seeking medical care, getting recover early in XiangYa, and to build XiangYa customer service mode
  • Mission: we strive to exceed our patients’ expectations for comfort and convenience
  • Value: patient-centered;team work;professionalism

Our operating pragrams
1. Third party inpatient / outpatient / emergency patient satisfaction survey
2. Clinical support services supervision
3. Xiangya 12320 calling center operation
4. Hospitalized human services: free haircuts, micro public services, free lockers, free rent umbrellas, test sheets mailing, birthday / festival greetings, comfort oasis
5. Two-way referral service
6. Convenience desk: offer consultation and guidance services
7. Xiangya volunteer station
8. Free interpretation service for Foreign patient
9. Greeting Messages to the discharged patients
10. Interactive platform: Online forum, Twitter, WeChat
11. Clinic guidance brochure
12. Medical social service in hospital

We are collaborative, respectful and compassionate to offer considerate services and wish you recover soon.
 
Tel:89753991

Online Forum:http://www.xiangya.com.cn/guestbook/
Twitter: http://e.weibo.com/xyyybyfwzx
WeChat:  湘雅医院病友服务中心

           Notification for International Patient

为方便国际友人就诊,中南大学湘雅医院病友服务中心推出一项人性化服务项目—国际病友导诊翻译服务

       To offer high-quality care services for foreign patients, the Customer Service Center is offering translation services.

       Service Location: Reception desk (in the middle of the lobby )

       Service Target: The foreign English-speaking patients who have language barrier

       Service Hours: Mon-Fri:

                                       9:00am-11:30am

                                        3:00pm-5:00pm

Services: Procedure instructions

        Accompanied clinical service if necessary

        Specialists information

        Other guidance

       Contact us: 0731-89753991

       Register Procedures:

       If it is your first visit:

       1.Make an on-site appointment

       2.Pay registration fee (get a medical card and a medical record book)

       3.Get in line

       4.See a doctor

       5.Pay medical fees

       6.Pay your medicine

       7.Print invoice